Wyoming

  Medicaid

 

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Serving Wyoming Medicaid Providers

 

 

Contact Us

   

 State HealthCare Telephone Numbers

Agency Name & Address

Phone Numbers

Fax

Contact For:

Interactive
Voice Response (IVR) System

Click here for helpful Provider IVR Navigation Tips

1-800-251-1270

24 hrs a day
7 days per week

1-800-251-1268
9-5pm MST M-F
Touchtone telephone required

N/A

- Payment inquiries
- Client eligibility
- Medicaid client number and information
- Lock-in status
- Medicare Buy-In data
- Service limitations
- Client third party coverage information


NOTE: The clients Medicaid ID number or social security number is required for accessing client information.


Claims

P.O. Box 547
Cheyenne, WY
82003-0547

8-5pm MST M-F

N/A

- Claims adjustment requests
- Hardcopy claims processing
- Returning Wyoming Medicaid checks

Dental Services

P.O. Box 667
Cheyenne, WY
82003-0667

1-888-863-5806

8-5pm MST M-F

(307) 772-8405

- Bulletin/manual inquiries
- Claim inquiries
- Claim submission problems
- Client eligibility
- How to complete forms
- Payment inquiries
- Request Field Representative visit
- Training seminar questions
- Timely filing inquiries
- Troubleshooting prior authorization problems
- Verifying validity of procedure codes
- Claim void/adjustment inquiries
- WINASAP training

EDI Services

P.O. Box 667
Cheyenne, WY
82003-0667

1-800-672-4959
OPTION 3

9-5pm MST M-F

(307) 772-8405

- EDI Enrollment Form
- Trading Partner Agreement
- WINASAP software
- Technical support for WINASAP
- Technical support for vendors, billing agents and clearing houses
- Web Portal registration
- Technical support for Web Portal

Medical Policy

P.O. Box 667
Cheyenne, WY
82003-0667

1-800-251-1268
OPTIONS 1,1,4,3

9-5pm MST M-F
(Voicemail Available)

(307) 772-8405

- Prior authorization requests for:
- Out-of-State Home Health
- Surgeries requiring prior authorization
- Hospice Services: Limited to clients residing in a nursing home
- Status of a pending prior authorization
- Authorization of Medical Necessity requests

Provider
Relations

P.O. Box 667
Cheyenne, WY
82003-0667

1-800-251-1268

9-5pm MST M-F

(307) 772-8405

- Bulletin/Manuals inquiries
- Threshold
- Claim inquiries
- Claim submission problems
- Client eligibility
- How to complete forms
- Payment inquiries
- Request Field Representative visit
- Training seminar questions
- Timely filing inquiries
- Troubleshooting prior authorization problems
- Verifying validity of procedure codes
- Claim void/adjustment inquiries
- WINASAP training

Third Party Liability (TPL)


P.O. Box 667
Cheyenne, WY
82003-0667

1-800-251-1268
Option 2


9-5pm MST M-F

Select Option 2 if you are with an insurance company, attorneys office or a child support enforcement office.

OR

Select Option 3 if you have a recipient, Medicare, Buy-In

OR

Select Option 4 if you have Estate and Trust Recovery question.

(307) 772-8405

- Medicare Buy-In status
- Client accident covered by liability or casualty insurance or legal liability is being pursued
- Reporting client TPL
- Estate and Trust Recovery
- New insurance coverage
- Policy no longer active
- Problems getting insurance information needed to bill
- Questions or problems regarding third party coverage or payers
- WHIPP program

Transportation
call center


 

1-800-595-0011

9-5pm MST M-F

(voicemail available 24 hours/day).


(307) 772-8405

 Client inquiries:
- Prior authorize transportation arrangements 
- Verify that transporation is reimbursable

 

Division of HealthCare Financing (DHCF) Email Address for Wyoming Medicaid

 

DHCF

HCFProviders@wyo.gov

This email is directed to the DHCF Please remember within the secure provider Web portal you have the ability to send inquires to Wyoming Medicaid through Ask Wyoming Medicaid

- Comments
- Concerns
- Budget Questions
- Rate Adjustments
- Complaints
- Compliments
- Recommendations